Keep security details private
Never share passwords, PINs or one-time passcodes with anyone who contacts you unexpectedly.
Be careful with links
Unexpected messages urging immediate action can be a warning sign. Navigate to a service independently instead of using the message link.
Verify who you're speaking to
Do not rely on caller ID alone. End unexpected calls and contact the organisation using a number you independently verified.
Stop if something feels wrong
Be wary of pressure, secrecy, remote-access requests or instructions to transfer money to a so-called safe account.
If you believe your account has been compromised, contact Alpha immediately using our official, independently verified contact information.