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Help centre

Frequently asked questions

Answers about Alph experience.

Opening an account

Opening an Alpha account is simple and convenient. Complete our online application form with your personal details, select your preferred account type, and submit your application for review. Once approved, you will receive a notification with instructions on how to access your account.

Transfers

You can conveniently send money from your Alpha account to other accounts. Simply log in, select the transfer option, enter the recipient's details and amount, and confirm the transaction using your security code. Always double check the recipient's information before sending money.

Cards

Alpha offers convenient card services to make everyday payments easier. You can request a card through your online banking dashboard and manage your card requests from your account. Available card options and approval are subject to the bank's terms.

Statements

You can view your account activity and keep track of your finances through your Alpha dashboard. Your statements help you review deposits, withdrawals, transfers, and other transactions. You can also download or save your statements where the feature is available.

Security

Your account security is important to us. Alpha uses security measures to help protect your personal and financial information. Always use a strong password, keep your login details private, and never share your PIN or security code with anyone.

Regulation

Alpha is committed to responsible and transparent banking practices. For information about its licensing, regulatory status, and applicable banking protections, please refer to Alpha's official regulatory disclosures.